Customer Service

Shipping Charges

Please note, we only ship within the US at this time.

      • Orders under $30 ship for just $5
      • Orders $30.00-$99.99 ship for $10
      • FREE shipping for orders over $100!


      General Inquiries

      Phone: 1-800-380-4684


      Mailing address: Chauncey's Market, 2560 King Arthur Blvd., #124-121, Lewisville, TX 75056


      Refund / Exchange Policy

      Chauncey's Market has a 30-day return policy. To be eligible for a return, your item must be unused and in the same condition that you received it. Please include a copy of your receipt. Note, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
      Once your return is received and inspected, we will send an email to notify you that we have received your returned item; We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within 30 days.
      If you receive a defective or damaged item, we apologize for the inconvenience and will gladly exchange it for the same item. (Depending on your address, the time it may take for your exchanged product to reach you may vary.) Please call our customer service department (800) 380-4684 to verify stock availability.

      Please mail returns or exchanges to the following address:
      Chauncey's Market
      Attn: Returns
      2560 King Arthur Blvd. #124-121
      Lewisville, TX 75056
      (If you are shipping items over $75, please consider using a trackable shipping service or purchasing shipping insurance.)